TERMS AND CONDITIONS
Gala global solution
Rate Application
Rate quotations provided by Gala global solution are based on information
provided by Client but final rate and service may vary based upon the actual
service tendered.
All prices are in Canadian dollar figures and subject to
availability, tolls, parking and added wait time occurrences
Any travel originating and/or concluding outside of
Toronto may be subject to additional accumulative travel
time fees.
For international bookings, chauffeur accommodations
may be added to final rate contingent upon length of
transfer or timing.
Additional Charges
An additional charge refers to those service charges, administrative charges
and travel charges that may be applied, in addition to the sum of the Base
Rate.
Depending on availability of the vehicle, the Gala global solution can choose from different vehicle classes in its ride request (for example, “Cadillac Lyriq or same”, ”Cadillac Escalade or same”, ”Cadillac IQL or same”).
The vehicles shown in the galalimo.ca website only illustrative examples. There is no right to a particular vehicle model associated with a booked vehicle class Regional differences are possible.
Late Night Fee
A charge of 20% will apply to all transfer rates between 23:00 and 04:49.
Taxes
The Client must pay to Gala global solution all applicable Taxes implemented with
respect to the service provided so that Gala global solution is fully reimbursed by
the Client as required by law.
Airport Wait Time Policy
An hour grace period is provided on airport arrival pick-ups from Pearson
International Airport(YYZ) and Toronto Island Airport(YTZ) and a 15-minute grace
period from FBOs. Gala global solution will attempt to contact client during grace
period. After grace period expires, Gala global solution will wait an additional 30
minutes before cancelling transfer and client will be responsible for charges.
Note: If a passenger requests an extended wait time, the accommodation of such a request is subject to the driver’s availability and discretion. Any additional waiting time incurred beyond the scheduled pickup time will be calculated and charged at the applicable hourly rate.
Airport Fee
An additional charge will be applied to Gala global solution services which are
subject to charges by the local airport or regulatory authority. Effective
September 15th, 2012, and subject to change, the Greater Toronto Airport
Authority mandates that Pre-arranged and Charter Bus Pick-up fees for
commercial vehicles be imposed as follows:
Onsite Coordinator Charges
Gala global solution offer comprehensive event management support including
the option of using our experienced onsite coordinating team to manage all
transportation logistics for your group, meeting, or event:
Excess luggage
bulky luggage such as a wheelchair, weapons or animals that the user wishes to carry along must be specified during the booking. Gala global solution may refuse the transport of luggage, weapons and/or animals that have not been agreed upon; this also applies if animals are not housed in a closed and suitable transport box. The right of refusal does not exist if local statutory provisions of the region in which the transport is carried out require that the items be accommodated.
If Gala global solution permits the carriage of additional luggage, weapons and/or animals that were not stipulated in the booking, additional surcharges may be charged. This may result in the total charges for the business service contract to be higher than initially specified in the booking confirmation.
the contract in the first place and upon the fulfillment of which the user may ordinarily rely.
Onsite Coordinator Cancellation Policy
Service cancellations require 24 hrs. notification otherwise are subject to standard 4 hr. minimum service charges being applied. Cancellations within 2 hour or no-shows will be charged 100% of the fare.
Greeting Service Cancellation Policy
YYZ and YTZ service cancellations require 2 hrs. notification otherwise are subject to full charges being applied.
Payment
Clients are required to pay for Gala global solution's services at the time such services are requested or, if Gala global solution invoices the Client, in accordance with the terms of the applicable invoice. Clients are required to pay for Gala global solution’s services within 15 calendar days from the date of invoice or in accordance with their Preferred Client Pricing Agreement. if the Client fails to pay an invoice in full when due, interest may be charged at the rate of 2% per month, on all outstanding amounts. Clients are fully responsible for all outstanding amounts on their account.
Invoice Discrepancies
Clients should contact the telephone number on their invoice to report discrepancies. Invoice/billing discrepancies must be brought to Gala global solution's attention within 30 days of the date of the invoice, after which time such invoice will be deemed accepted by the Client.
Refunds for Gala global solution Service Guarantees
To obtain a refund or credit where applicable in accordance with Gala global solution's service guarantees. Clients should contact the telephone number on their invoice and be ready to provide their trip ID number. Gala global solution must receive a request for refund or credit with respect to a trip to which a service guarantee applies within 30 calendar days of invoice date.
Passenger(s) Affirmation
Gala global solution provides the Client with trip status updates including initial confirmation of securing passenger(s) into assigned vehicle. Gala global solution requires that in the event that passenger has difficulty in locating dispatched vehicle, contact be made with Gala global solution Dispatch Office via phone (), e-mail (), or by texting . Full fare will be charged in those occurrences where the passenger(s) leave the pick-up location without prior notification to Gala global solution .
Right to Use Agents and Subcontractors
Gala global solution reserves the right to possible use of agents and subcontractors in the performance of its services. Any exercise of this right Terms and Conditions.
Drop and Return Policy
Requests for drop-off and return will only be fulfilled where there is a minimum of 4 hours between drop-off and return time. Minimum service hours will be applied on each end of transportation service.
Stop en Route
Request to make a stop on a scheduled transfer may result in an additional charge being applied.
These General Terms & Conditions constitute the entire agreement between Gala global solution and the user for the contractually agreed services. There are no collateral agreements. Amendments and additions to this Agreement must be made in writing to be valid.
Should individual provisions of these T&Cs be or become ineffective, unenforceable or contain gaps, the remaining regulations will remain effective. The parties undertake to replace the ineffective, unenforceable or missing provisions with those that most closely approximate the meaning and economic purpose as intended by the parties.